Refund policy

Lucky Clothing Store

At Lucky Clothing Store, we believe finding the right T-shirt should be a pleasant experience. If a purchase is not quite what you expected, the following guidelines explain how we handle returns and refund requests.

Return Window and Product Requirements

Return requests should be submitted within 30 days of delivery. Returned apparel must be in its original condition, with no signs of wear, washing, alteration, or damage caused after receipt. Tags and original packaging should be retained whenever possible.

If an item arrives with a manufacturing defect or is not the product ordered, please contact us even if you are unsure whether the standard return requirements apply. Your request will be reviewed in accordance with applicable law.

Reporting a Product Problem

Please email courtfication@outlook.com with your order reference and a brief explanation of the issue. Photographs showing the product and any visible defect can help us assess your request.

We will review the information provided and explain the next steps, which may include a replacement, return, or refund where appropriate.

Return Authorization

Please wait for instructions from our customer service team before mailing an item back. This helps ensure that your return can be identified and processed correctly.

Unless the return results from an error on our part or applicable law states otherwise, the customer is responsible for return postage.

Refund Decisions and Timing

Once an authorized return has been delivered to us and inspected, we will communicate the outcome of the review. If approved, the refund will be submitted to the original payment method.

Your financial institution may require additional time to post the funds. Refunds will be handled in accordance with applicable legal requirements.

Size Changes and Exchanges

If the fit is not right, contact us to ask about an exchange or an alternative solution. Requests depend on available stock and the condition of the original item.

Orders Awaiting Shipment

If you no longer want an order, send your cancellation request as soon as possible. We will check whether the order can still be stopped. A request cannot be guaranteed once the order has progressed too far through fulfillment or has left our facility.

Get in Touch

For return instructions or refund assistance, reach our team at courtfication@outlook.com.

Lucky Clothing Store reviews each request individually and aims to provide a clear, fair resolution consistent with this policy and applicable consumer rights.